Delivering Flawless Operations for the Paris 2024 Olympic Games

Kuoni Tumlare Destination Office France

• DMC Services for Hospitality Ticket Holders: Managed spectators, including corporate VIPs.
• DMC Services for Japanese Athletes’ Companions & Families: Orchestrated around 200 tours for approximately 1,000 guests.

JTB Meetings & Events France

• Hospitality Programme Management: We provided comprehensive hospitality for two Olympic Worldwide Partners services before and during the Games, overseeing approximately 1,000 and 500 guests, respectively.
• DMC Services for Team Japan House
• DMC Services for Japan National Teams and National Federations: Coordinated around 50 tours for approximately 200 guests.

Challenges and Achievements

1. Hotel Procurement
   In an environment of exceptionally high demand and limited availability, we leveraged strong partnerships with hotels to secure tailored accommodations for our clients. By reserving inventory well in advance and working closely with our hotel partners, we were able to offer customised lodging options that met the specific and diverse needs of our clients. Furthermore, our proactive operational approach included complex rooming management, pre-check-ins, and continuous communication with hotel staff, allowing us to deliver a smooth and hassle-free experience for all attendees.
2. Transportation Management
   In the midst of large-scale traffic restrictions during the Games, we conducted elaborate simulations and planning to ensure smooth transportation services. By implementing comprehensive staff training, our teams were well-prepared to handle sudden changes on the ground, adapting quickly to any unforeseen circumstances. Additionally, we leveraged strong relationships with vehicle suppliers and business partners, which allowed us to navigate irregular working hours and last-minute adjustments with ease. This collaborative approach enabled us to deliver reliable, cost-effective, and flexible transportation solutions for all our clients.
3. Professional Teams for Personalised Challenges
   Managing the Olympics requires a deep understanding of both the unique rules governing the event and the local expertise required for operations in France. Our DMC team was uniquely positioned to handle both aspects, combining Olympic-specific knowledge with advanced DMC skills. By customising our services to meet the specific needs of each client, our teams were able to provide targeted solutions that addressed individual challenges. This approach ensured that each client received personalised, professional service that exceeded their expectations.

Customer Satisfaction

At Kuoni Tumlare, we pride ourselves on delivering exceptional customer service, and the Paris 2024 Olympics was no exception. Despite the stringent regulations and logistical challenges associated with the Games, we remained dedicated to customer needs. Our dedicated onsite teams, local guides, and assistants provided personalised care and support, drawing on their extensive expertise. As a result, all of our clients expressed deep satisfaction with their experience, stating that they would gladly choose us for future events.

Conclusion

Our success at the Paris 2024 Olympics highlights the strength of our planning, strategic foresight, and operational excellence. By overcoming challenges in hotel, staffing and transportation management, and delivering world-class service, we solidified our reputation as a leader in managing large-scale international events. This achievement sets a new benchmark for our continued success and excellence in the industry.

We look forward to continuing to create memorable experiences for our clients across the globe.